Here is a checklist of items to verify to make sure users are setup correctly:
1) Please be sure that you are signed into both Chrome and Google Drive with the email address used for Read&Write for Google. Users must be signed into both accounts with the same email address.
2) Check to make sure that the extension is installed in Chrome:
Click on the Chrome settings button with the three bars located at the right end of the address bar. Go to More tools > Extensions
3) Make sure Chrome is up to date:
Click on the Chrome settings button with the three bars located at the right end of the address bar. Go to About Google Chrome
4) Check to make sure permissions to allow Read&Write for Google have been granted:
The permissions page should appear first time the extension is loaded in a page. If Read&Write for Google is not appearing in Manage Apps or PDF files are not associated with RW, it’s likely that the permissions page was canceled, closed, or not accepted.
To check if permissions have been granted for the extension, please copy and paste the link below into your Chrome address bar:
If the extension has not been granted access please follow these steps to grant permission:
Go to the page http://rw.texthelp.com/drive/
Click on the "Install Now" button in the green area Install Read&Write for Google
Click on accept on the permissions page
5) Check to make sure Read&Write is associated with docs:
Open Google Drive. Once in Google Drive click the Settings icon (looks like a gear in the upper right corner) and go to Manage Apps
Locate Read&Write for Google and tick the Use By Default button if it is unticked
You will now see the Read&Write for Google icon will be active when a Google Doc is open and the Read&Write for Google icon will be associated with any PDF or ePub files. Please note that Word docs uploaded to Google Drive are not compatible with Read&Write for Google, only Google Docs can be used with the toolbar.
Please let us know if you have any questions!
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